Security at Support Pay Pro

Your security is our top priority. We implement industry-leading practices to ensure your personal information and financial data are protected at all times.

Data Protection

How We Protect Your Data

Encryption

All data transmitted between your device and our servers is encrypted using TLS 1.3 with 256-bit encryption. Your sensitive information is also encrypted at rest using AES-256 encryption standards.

Secure Infrastructure

Our infrastructure is hosted in SOC 2 compliant data centers with 24/7 physical security, redundant power systems, and regular security audits. We implement multiple layers of firewalls and intrusion detection systems.

Privacy Controls

We follow strict data minimization principles, collecting only the information necessary to provide our services. You have control over your data with options to view, export, and delete your information.

Secure Development

Our development team follows secure coding practices and conducts regular security reviews. We perform automated security scanning and manual penetration testing to identify and address vulnerabilities.

Payment Security

Secure Payment Processing

Secure payment processing illustration

Industry-Standard Payment Security

Support Pay Pro partners with leading payment processors that adhere to the highest security standards in the industry. We never store your complete credit card information on our servers.

  • PCI DSS Compliance: Our payment processing adheres to Payment Card Industry Data Security Standards.
  • Tokenization: We use tokenization to ensure your payment details are never exposed during transactions.
  • Fraud Detection: Advanced algorithms monitor transactions for suspicious activity in real-time.
  • Secure Transfers: Bank transfers are processed through secure, encrypted channels with multi-factor verification.

User Security

Account Security Best Practices

Strong Passwords

Create a unique, complex password for your Support Pay Pro account. We recommend using a combination of uppercase and lowercase letters, numbers, and special characters.

Tip: Consider using a password manager to generate and store strong, unique passwords for all your accounts.

Multi-Factor Authentication

Enable multi-factor authentication (MFA) for your account to add an extra layer of security. This requires a second form of verification beyond your password when signing in.

Tip: Set up MFA in your account settings to significantly reduce the risk of unauthorized access.

Account Monitoring

Regularly review your account activity and transaction history. Enable notifications for all account activities to stay informed about any actions taken on your account.

Tip: Report any suspicious activity immediately to our security team at starrbrown@qualityservice.com.

Additional Security Recommendations

  • Keep your devices and browsers updated with the latest security patches.
  • Be cautious of phishing attempts. We will never ask for your password via email or phone.
  • Use a secure, private internet connection when accessing your account.
  • Log out of your account when using shared or public devices.
  • Regularly update your recovery email and phone number to ensure you can regain access if needed.

Compliance

Compliance and Certifications

Industry Standards

  • PCI DSS Compliance

    We adhere to Payment Card Industry Data Security Standards for handling credit card information.

  • SOC 2 Type II

    Our systems and processes are regularly audited for security, availability, and confidentiality.

  • ISO 27001

    We follow international standards for information security management systems.

Regulatory Compliance

  • GDPR

    We comply with the General Data Protection Regulation for users in the European Union.

  • CCPA

    We adhere to the California Consumer Privacy Act for California residents.

  • Financial Regulations

    We comply with relevant financial regulations in the jurisdictions where we operate.

Our Commitment to Security

Security is not a one-time effort but an ongoing commitment. We continuously review and enhance our security measures to stay ahead of emerging threats and provide the highest level of protection for our users.

Security Contact

Report Security Concerns

If you believe you've found a security vulnerability or have concerns about your account security, please contact us immediately.

Email Our Security Team

starrbrown@qualityservice.com

Response Time

Within 24 hours

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